Terms & Conditions

Terms & Condition

1. Introduction

Welcome to Sri Lankan Home Cooked Food. By accessing our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Ordering and Payment

  1. All orders must be placed through our website or designated platforms.
  2. Payment must be made at the time of ordering through our accepted payment methods.
  3. We reserve the right to cancel any order due to unforeseen circumstances.

3. Delivery and Collection

  • Delivery is available in specified areas only. Additional charges may apply.
  • Customers must provide accurate delivery details.
  • If collecting an order, the customer must arrive at the designated time to avoid delays.

4. Cancellations and Refunds

  1. Orders can be canceled within a specified timeframe. Cancellation policies may vary.
  2. Refunds are processed according to our refund policy, which considers valid reasons for cancellations.
  3. If an issue arises with your order, please contact us immediately for resolution.

5. Food Quality and Allergies

  • All food is prepared in a home kitchen adhering to food safety standards.
  • Customers must inform us of any allergies before placing an order.
  • We cannot guarantee that food is completely free from allergens.

6. Use of Website

  1. Users must not misuse our website or engage in unlawful activities.
  2. We reserve the right to suspend or terminate access for violations of these terms.

7. Changes to Terms

We may update these terms at any time. Continued use of the website implies acceptance of any changes.

8. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our website.